This site seems to becoming my RANT page and here I go again. I hate complaining and really don't like to moan but what are your thoughts on this?
Last September 2 friends joined my gym. They were both keen, excited about doing something positive in there life, losing some weight and feeling better about themselves.
Unfortunately one of the friends became genuinely ill and could not attend any more. Now under the rules of their contract If someone is genuinely ill and medically unfit to exercise then they can freeze, or in extreme illness cases, cancel their contract. fair enough.
Last week I had a visit from the OTHER friend the one that was not ill. She was complaining that Harland's (the nice people that handle all gym contracts) would not cancel her membership.
I asked her why she would want to cancel? Surly she still wanted to get the same benefits out of the gym that she wanted when she joined? Was she unhappy with the service? Was there anything I could do to make her gym experience more pleasurable?
Oh she said I have a swollen knee and can not exercise.
I asked what was wrong with the knee.
I asked what was wrong with the knee.
She said that she had been to several surgeons and there was nothing they could do
Oh I said So what is the matter? What did these surgeons say was wrong
She avoided the question.
I explained that Harland's handle ALL membership enquires and I was here to help with fitness questions and help every member achieve their fitness goals.
She said that she wasn't were happy about that and left.
By the way whilst this conversation was going on in the gym was:
Steve: 56 sitting in a wheelchair, had a stroke in his early thirties, comes to the gym 3 times a week despite having little control over his movements, I take the time to help him around He's lost over a stone in weight and gained strength in his arms an legs.
Frank: 71 Heart bypass recovery patient also has problems with his grip due to a tendon problem in his hands. Comes three times a week and has reduces his resting heart rate and increased his hand grip.
Denis: 53 Has Depression Mental heath issues and a speech impediment. He's only been coming for a month but attends the gym for about 30 minutes a day. He finds the gym helps lift his mood and he gets great benefit from the social interaction talking to other gym members
Now lets go back to the lady with the "swollen knee" in fact lets not.
Id rather that she hadn't joined the gym because now instead of having a positive and beneficial impact on her life she will probably spend a lot more energy and cause herself a lot of stress trying to "get out" of her contract.
Actually If you are that lady and you are reading this please come back lets get your body moving and let me help you achieve the goals that you joined the gym for.
That goes for all of you out there
For now take care and keep fit,
See you in the Gym
MM
P.S. Please leave a comment about this blog or pop over to http://www.mikemundsfitness.ning.com/ and leave a comment there.
